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Email delivery: earthlink, comcast, aol, mindspring, t-online

If the email address you provided in your support ticket is,,, or, then unfortunately our reply may not reach you because our email is not treated as a trusted one.

If possible, add and domains to the trusted list.

When replying to email addresses on we are faced with the following message:
“Your mail could not be delivered because the recipient is only accepting mail from specific email addresses. If you feel you received this in error, please contact the recipient directly and ask them to check their email settings.”  Unfortunately we have no way to contact the recipient directly other than via email.

When we reply to earthlink and mindspring we see: “to prevent unsolicited email, has enabled this verification step“.
Please ensure that upon sending a request to us, our email addresses provided above are already unblocked.

Our emails to are usually undelivered because of comcast spam block. Details:

In the case of the message we get is one informing us that the host refused to talk to our mail system.


See also

Frame rate issues – Xbox One

If you are experiencing frame rate issues or blurs on your Xbox One please send us a support ticket with the answers to the following questions using our contact form:


  1. Does this issue appear in Novigrad/Oxenfurt? Please state the exact place where the frame drop occurs.
  2. Does the frame drop appear right away when you load a save game or does it get worse the more time you spend playing the game? If the latter is true, then please tell us the approximate time the blurs/drops appear.
  3. Do the frame drops occur while travelling around the location, or do they appear during a quest?
  4. Do you use Xbox One’s ‘Instant on’ feature? If yes, could you please turn it off and see if the frame rate is better after a restart of the game?
  5.  Please record some video footage of the issue and send it in the reply to this email (if the file is too big to attach to the report please upload it to a service like YouTube or OneDrive and send the link).