If the email address you provided in your support ticket is @earthlink.net, @comcast.net, @aol.com, @t-online.de or @mindspring.com, then unfortunately our reply may not reach you because our email is not treated as a trusted one.
If possible, add cdprojektred.com and thewitcher.com domains to the trusted list.
When replying to email addresses on aol.com we are faced with the following message:
“Your mail could not be delivered because the recipient is only accepting mail from specific email addresses. If you feel you received this in error, please contact the recipient directly and ask them to check their email settings.” Unfortunately we have no way to contact the recipient directly other than via email.
When we reply to earthlink and mindspring we see: “to prevent unsolicited email, firstname.lastname@example.org has enabled this verification step“.
Please ensure that upon sending a request to us, our email addresses provided above are already unblocked.
Our emails to comcast.net are usually undelivered because of comcast spam block. Details: http://postmaster.comcast.net/smtp-error-codes.php#BL000000
In the case of t-online.de the message we get is one informing us that the host refused to talk to our mail system.