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Xbox One – can’t launch, stuck on “please wait”, launch issues after DLC download

Please try clearing the cache as instructed below:

– Power down your console
Unplug the power cable from the back of the Xbox One.
– Wait for two minutes
– Plug the power cable back into the back of the Xbox One
– Monitor the power brick, waiting for it to cycle from a white light to an orange light
– Turn the power on.

This will perform a hard reset of the system.

WARNING! There is another possible solution, however, this may result in losing progress if cloud saving s not on (for more information on cloud saving please consult )

The solution:
– Go to the console’s settings / system / clear local saved games.

Upon re-starting the game should re-sync, become functional, and progress should be retained as long as the cloud is on.

See also

Frame rate issues – Xbox One

If you are experiencing frame rate issues or blurs on your Xbox One please send us a support ticket with the answers to the following questions using our contact form:


  1. Does this issue appear in Novigrad/Oxenfurt? Please state the exact place where the frame drop occurs.
  2. Does the frame drop appear right away when you load a save game or does it get worse the more time you spend playing the game? If the latter is true, then please tell us the approximate time the blurs/drops appear.
  3. Do the frame drops occur while travelling around the location, or do they appear during a quest?
  4. Do you use Xbox One’s ‘Instant on’ feature? If yes, could you please turn it off and see if the frame rate is better after a restart of the game?
  5.  Please record some video footage of the issue and send it in the reply to this email (if the file is too big to attach to the report please upload it to a service like YouTube or OneDrive and send the link).