CD PROJEKT RED

First of all, we are really sorry if you have not been able to successfully download DLC from The Witcher 2 launcher application after registering the game.

We have a temporary fix until further notice.

Simply send an email to the appropriate address below. You will be provided with the solution immediately.
Blue Stripes Jacket
combatjacket@support.thewitcher.com
Finisher Pack
finisherpack@support.thewitcher.com
Mysterious Merchant
mysteriousmerchant@support.thewitcher.com
Ultimate Alchemy Suit
ultimatealchemists@support.thewitcher.com
Ultimate Magical Suit
ultimatemage@support.thewitcher.com
Ultimate Swordsman Suit
ultimateswordsman@support.thewitcher.com

UPDATE: Please keep in mind that obtaining DLCs through the launcher will be impossible until further notice. Please use e-mail addresses provided above to claim your DLCs. Also, please wait with installing bonus content until the patch 1.1 is applied.

Currently the patch servers are being updated with the new patch version 1.1. As soon as the servers are back online you will be able to download the latest patch. Your patience is appreciated and we will inform you as soon as the patch servers are back online.

Internal tests of Patch 1.1 are well under way. Our current target is to release it this evening. Please note that although we are doing our best to have it ready by then, the time still may change in order to be completely sure that the patch will function properly. This is our primary concern since there are significant changes and upgrades that will affect many users.

1. Simpler and more reliable game installation and activation. Details to be revealed soon.

2. Fixed the free Troll Trouble DLC download. It is now included n the patch so there’s no need to download and install it separately.

3. Fixed an issue that prevented some users from downloading other free DLCs (the ones given out with some pre-orders, special promotions, etc). The launcher now properly refreshes the list of available DLCs and allows for installation. 

4. Performance improvements: approximately 5% to 30% better framerate and faster game loading for many users, depending on their individual systems and game versions. Owners of retail versions can expect the biggest improvements.

5. Fixed random crashes occurring on some systems, especially after saving and loading saves.

6. Key mapping – allows the arrow and number keys to be used for movement.

7. Added the option to invert the mouse.

8. nVidia surround vision now works properly.

9. More accurate assessment provided by the “auto-detect settings” option will help improve game performance.

10. Removed a bug that prevented completion of the “Blood Curse” quest.

11. Fixed a bug that prevented the additional link in “Extras” from being unlocked after winning the dice game against the GOG.com monk.

12. GOG.com credits now work properly.

The full list of all changes will be available upon the release of the patch. If you have experienced any issues that are not on the list above, please don’t worry. We have already started working on the next patch, which will address other difficulties and bugs, including those related to specific hardware setups; e.g.. Logitech g35. You may expect this second patch to be ready next week.

Patch 1.1 will be available for all the versions of the game, both retail and digital, except for Russian.  However, we would like to assure our Russian fans that we are aware of the problems with the your version of the game (thanks for your reports!) and we are talking with 1C about possible solutions.

For those of you who wonder how game publications have evaluated your favorite game so far, we’ve compiled a list of reviews from many parts of the globe, including the latest ones spotted today.

3DJuegos(Spain) 9.4/10
Bit-tech(UK) 95%
CD-Action(Poland) 9+/10
Cheat Code Central(US) 4.5/5
Cynamite(Germany) 9/10
Destructoid(US) 6/10
Doupe.cz(Czech Republic) 9/10
Eurogamer(UK) 9/10
Eurogamer Italy(Italy) 9/10
Everyeye.it(Italy) 9.6/10
GamesRadar(US) 10/10
Game Reactor(Norway) 10/10
Games Aktuelle(Germany) 9/10
GameBlog.Fr(France) 5/5
Gamesradar(US) 10/10
Game Informer(US) 9.25/10
Game Reactor(UK, Denmark, Spain) 9/10
Game Reactor(Germany) 9/10
Game Reactor(Sweden) 9/10
Game Reactor(Finland) 9/10
Game Shard(US) 10/10
GamePro(US) 5/5
GameSpy(UK) 9/10
GameSpot(US) 9/10
GameStar(Germany) 87/100
GameTrailers(US) 9.4/10
Gamezilla(Poland) 9/10
Gry OnLine(Poland) 9.5/10
Gry.onet(Poland) 9.5/10
Hrej.cz(Czech Republic) 9/10
IGN(US) 9/10
Joystick(France) 19/20
Meristation(Spain) 9.5/10
Multiplayer.it(Italy) 9.2/10
NeoSeeker(US) 9/10
NOWGamer(UK) 8.4/10
Pelit(Finland) 93/100
PC Gamer(US/UK) 89/100
PC Format(UK) 92/100
PC Games(Germany) 88%
PC Guru(Hungary) 92%
RPG France(France) 10/10
SpazioGames(Italy) 9.1/10
Strategyinformer(UK) 9/10
The Onion A.V. Club(US) 9.1/10
Videogamer(UK) 9/10
XGN(Holland) 9.3/10
Zing.cz(Czech Republic) 9/10

As we mentioned previously, CD Projekt RED is collaborating with the Polish folk rock group Żywioł‚ak, whose music is featured in The Witcher 2; you can hear it at the very beginning of the game. Here’s a fun fact; you can encounter an elemental monster in the game – and guess what the Polish word for elemental is. Yes, it’s Żywiołak! Learn more about the group here.

We are currently updating the servers and preparing for the incoming patch release. We will be posting updates on this issue.
UPDATE: The servers are up but we predict another downtime today. It shouldn’t take more than an hour and we will inform about it.

Patch 1.1 is nearing completion and will be available shortly. It will address a number of issues reported by players such as keymapping, inverting the mouse, sudden crashes, problems with activation, difficulties with the game`s DLC, and more. 

Also, have a look at some of the most common issues and possible solutions: 

Difficulties with activation code
There have been quite a few instances that involved entering the number zero (0); you should use the capital letter “o” (O). Also there have been cases where the number one (1), the lower-case letter “el” (l) and the capital letter “eye” (I) have been mixed up. Please try all possible permutations. 

CRC Errors when installing the game
1) Please make sure that any antivirus software is disabled during the installation process.
2) It’s possible that your DVD drive is not compatible with DVD9 standard. Please manually copy the files to your HDD and try to install the game from there, with antivirus software disabled.
3) If this doesn’t work, please try and install the game on another machine – also trying to copy the files manually and disabling any antivirus software. 
4) If the above does not help and the DVD disc is in fact damaged, please ask for a refund at the store where bought the game. If this is not satisfactory, please contact us at help2start@thewitcher.com
Game doesn’t start, goes back to launcher

Please try the following possible solutions:
1) Turn all settings to Application-Controlled in the Catalyst Control Center.
2) Disable the second GPU from Crossfire configurations until ATI officially adds support for The Witcher 2 in Catalyst drivers. 
3) Try running the game in windowed mode. 
4) Run the game with horizontal resolution no higher than than 1920, and set the desktop to the same resolution as the game.
5) Ensure that the game was installed with administrator privileges – Windows UAC settings set to minimum or setup.exe from DVD opened with
privileges.

Also: Go to User Account Control Settings.

Type in UAC, or go to the System and Security applet.
Click on the “Change User Account Control Settings” link.
(You can also type in this command from the Run menu: C:WindowsSystem32UserAccountControlSettings.exe)
To turn off UAC, move the slider to the Never Notify position, and then click OK. If you’re prompted for an administrator password or confirmation, type the password or provide confirmation. 
Poor performance on a high-end GPU
Please install the latest drivers for your graphic card, and for nVidia cards, uninstall 3D Vision.
If you are experiencing low efficiency, please make sure you have disabled UberSampling in the game’s graphic configuration in the Launcher. If you have an nVidia graphics card, please update your driver to the 275.27 beta as of May 17th.

We are currently experiencing problems with the Troll Trouble DLC. We are working on a solution for this problem. Good news is that the solution to this problem should solve all recent problems with the DLC. The bad news is that there is the problem.

UPDATE 1:57 AM CET: We’ve returned to the old way of serving the DLC but this doesn’t mean that it solves everything. Most of you will be able to download the DLC. Some of you probably won’t. We know what’s the problem – it resolves around the DLC CRC being cached but can’t do much about it at this very moment. This issue is very important for us as we understand how you feel. We will try to address this issue with a support software in the mean time and this problem should be solved finally with the incoming Patch1 – early next week.

Some of you may still experience problems with the DLCs – Troll Trouble and others as well. The problem is based on the bad CRC being loaded in the Launcher and cached on your local machine. Because with each connection the Launcher prefers the cache not the server – you can’t download the DLC as there is CRC mismatch.

We are aware of that problem and we have a solution already prepared in the upcoming patch.

Until that we ask you kindly not to download the DLCs until the patch release as it won’t work without it.

We’ve now added four character videos to our site. Each is about a different character who plays a significant role in The Witcher 2. Vernon Roche leads the Blue Stripes, Temeria’s elite special forces. Sorceress Triss Merigold is Geralt’s trusted companion, confidante and lover. The stocky dwarf Zoltan Chivay is another of his closest friends, while Iorweth is the crafty, elusive leader of the Scoia’tael guerrillas. Meet them all in the Gameplay Videos section.

While our forums are down we encourage you to discuss The Witcher 2 on other message boards like Neogaf and GoG.com. You can find solutions to many problems regarding installation and activation process as well as some other questions you might have about the game. You can read up on different system configurations as well as find possible solutions to most common issues like game crashes, sound errors, etc.

We are still finding posts and comments in which people report that their serial codes don’t work, or that they have CRC errors during installation and therefore cannot play the game at all! For us, as developers, this is absolutely the WORST CASE. Just like you, we would hate paying money for something and then not being able to enjoy it.

Therefore, we set up a special tech support line dedicated ONLY to help ing any of you who still cannot run the game. Please write to us at: help2start@thewitcher.com, and we will do our best to answer you ASAP.

Your very busy tech support team.